Our People

Customer care with a positive attitude
Our selection process includes personality profiling or psychometric testing to ensure the right fit for each client.
Personal presentation is crucial. It’s the first impression visitors have of your business and we ensure our staff represent you with elegance and professionalism.
Clear, effective communication is essential. Whether this be the words used or the tone of voice, eye contact, body language or cultural awareness.
Motivated staff make all the difference. We reward our team with competitive salary packages, recognition schemes and ongoing support to keep them inspired and engaged.
It’s the little things that matter—like remembering returning visitors’ names or preferences. These small touches make a more personalised, memorable experience.

What it takes to be a Clermont Concierge

Our Clermont Concierge have excellent communication and interpersonal skills, a warm and welcoming demeanour and the ability to handle multiple tasks efficiently. They will possess strong organisational abilities, attention to detail and a professional approach.

“Clermont’s management team along with their on site staff are exceptional. The service delivery is always impeccable and Clermont have always employed the high calibre and quality staff that Instant require.”

Julie Day
Senior Client Services Manager
The Instant Group